Frequently Asked Questions

Please find below a list of Frequently Asked Questions list which we hope will address any questions you may have concerning membership to The Shopping Club.

Contents

» Membership

» What is The Shopping Club?

» Why should I join?

» Do you share my personal information?

» What happens to my cashback if I close my account?

» Are there any other charges?

» How long does my membership last?

» Member Offers

» Which supermarkets can I get cashback or discounts from?

» Which high street retailers can I get discount or cashback from?

» How much cashback or discounts can I get from supermarkets and high street retailers?

» How do I get cashback or discounts at supermarkets and high street retailers?

» How do I order and use Reloadable Retail Cards?

» How long does it take to take to get funds on to my Reloadable Retail Card?

» Can I order more than one Reloadable Retail Card?

» How do I order discounted retail vouchers?

» How long will it take to receive my vouchers?

» Are the vouchers insured?

» Can Reloadable Retail Cards and discounted vouchers be used with any in store promotions?

» Local Discounts

» How do I get discounts at local retailers?

» How do I know which local retailers will accept the card?

» How much can I save?

» What if the retailer refuses to accept my card?

» Online Retail Offers

» What offers are available online?

» How do I get cashback online?

» When will I receive my cashback?

» What if my cashback does not appear in my account?

» How do I get discounts online?

» Print & Save Vouchers

» What are Print & Save vouchers?

» How do I print them?

» Can I use them more than once?

» The Shopping Club Lotto and Competitions

» How do I enter The Shopping Club Lotto?

» How do I know if I have one?

» How much could I win?

» Is there any charge for playing The Shopping Club Lotto?

» How do I enter Competitions?

» How will I know I have won?

» Is there any charge for entering a competition?

» Fees Explained

Membership

What is The Shopping Club?

The Shopping Club is a co–operative community of members who through their collective buying power enable the club to offer benefits that are not available to the general public. It brings together in one website all the most popular methods of making savings. The Shopping Club offers you an exclusive membership which will give you access to a truly extensive range of offers from everyday shopping through to those big purchases.

Why should I join?

The primary purpose of the club is to bring together a large buying community that enables us to drive deals with our retail partners that are not available to the general public. Put simply, the offers we negotiate, on behalf of our membership, are designed to save money on everyday household expenditure. By joining the fastest growing discount club in the UK, you can save hundreds of pounds. With over 6,000 exclusive offers, savings and cashback, joining The Shopping Club represents a great investment.

Do you share my personal information?

The Shopping Club is committed to protecting your privacy and security. We will ensure that any information we obtain and use will always be held, used and transferred in compliance with all applicable data protection rules. We will not pass on your details to anyone else for marketing purposes without asking you first. We do collate statistics about site traffic, sales and other commercial information which we pass on to trusted third parties to assist us in improving the service we provide to you. However, none of this information will identify individuals.

What happens to my cashback if I close my account?

You will need to transfer your cashback before your membership expires either to a Reloadable Retail Card or to a bank account. Money left in your account after the expiry date will not be refundable.

Are there any other charges?

There are some charges made to cover postage, processing of credit cards and transferring cashback funds to a bank account. These are the charges and costs the Club receives from the postal services and the banks. For fees explained please click here.

How long does my membership last?

Membership to the shopping club lasts one year from the date you first register.

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Member Offers

Which supermarkets can I get cashback or discounts from?

The Shopping Club has exclusive cashback and discount deals with Iceland, Asda, Morrisons and Marks & Spencer.

Which high street retailers can I get discount or cashback from?

The Shopping Club has relationships with most of the major high street brands. For a full list of participating retailers please click here.

How much cashback or discounts can I get from supermarkets and high street retailers?

The cashback ranges from 4% to 10% dependent on where you shop.

How do I get cashback or discounts at supermarkets and high street retailers?

From your account you can either order Reloadable Retail Cards or discounted vouchers which can then be used in store.

How do I order and use Reloadable Retail Cards?

From your Shopping Club account you order the reloadable cards for the retailers where you shop. When you receive your cards you need to activate them and then load money to them with a debit or a credit card. As soon as you load funds to a card we credit your cashback card with the percentage available from the retailer. Once you have activated your card you can load it time and time again.

How long does it take to take to get funds on to my Reloadable Retail Card?

We process your transaction as quickly as we can. However, it can take between 24 and 72 hours dependent upon retailer so it is always best to check your balance before using your card.

Can I order more than one Reloadable Retail Card?

There is a maximum of 5 cards per order, however you can order as many cards as you like from the same retailer. This is a great feature if you want to be able to have cards for all the members of your family, and is especially useful for children away at University or College.

How do I order discounted retail vouchers?

From your Shopping Club account you can order vouchers which we then apply a discount available at checkout.

How long will it take to receive my vouchers?

Typically it takes 3 working days from receiving your order to despatching your vouchers.

Are the vouchers insured?

Our free standard postage does not include insurance, however, you can select, at checkout, to insurer your delivery for either £100 or £500 at a small additional cost.

Can Reloadable Retail Cards and discounted vouchers be used with any in store promotions?

Yes, you can use your cards or vouchers with any in store offer or loyalty programme.

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Local Discounts

How do I get discounts at local retailers?

To obtain discounts from participating local retailers and businesses you simply present your Shopping Club membership card when paying the bill and receive your discount.

How do I know which local retailers will accept the card?

By clicking on the Local Discounts link you can search for retailers in your area by entering your post code, selecting the search radius and category of interest, ie eating out. You will then be presented with all the businesses in your area that accept the card.

How much can I save?

Discounts range from 10% to 50%.

What if the retailer refuses to accept my card?

If the retailer refuses to accept your card, please contact The Shopping Club customer service team stating the name of the retailer and the time and date when the card was refused. We will then investigate the refusal and, where agreed, provide compensation.

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Online Retail Offers

What offers are available online?

The Shopping Club has over 1,200 online retail partners who provide either cashback or a discount at the point of sale. Each offer will detail the type of benefit you will receive, either cashback or a discount.

How do I get cashback online?

By clicking from the online cashback offer from The Shopping Club website you are passed through to the retailer's website and we record your transaction and then credit your account when the cashback is received.

When will I receive my cashback?

You will see the cashback in your account within 3 working days but it can take up to 12 weeks to clear.

What if my cashback does not appear in my account?

If the cashback does not appear as “pending” in your account after 3 working days please call The Shopping Club customer service team.

How do I get discounts online?

By clicking from the online discount offer from The Shopping Club website you are passed through to the retailer’s website and the discount will be either applied to the price shown or you enter a code at checkout.

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Print & Save Vouchers

What are Print & Save vouchers?

Print & Save vouchers are a range of printable offers from retailers that you present at the store or restaurant and get either discounts or 2 for 1 offers.

How do I print them?

Go to the Print & Save menu option and follow the instructions on the offer.

Can I use them more than once?

Yes, you can print the voucher offer as many times as you like, subject to the validity period and subject to any specific limitations to that offer.

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The Shopping Club Lotto and Competitions

How do I enter The Shopping Club Lotto?

From your account you click on Lotto on the right hand side of the home page and simply enter your lucky numbers each month.

How do I know if I have won?

We will notify you by email if you are a winner and make arrangements to pay the money into your bank account.

How much could I win?

The lotto prize fund is £1,000 per month. If there is no winner the fund is rolled over to the next month to a maximum prize fund of £3,000. If there are no winners by the third month 7 players are selected and share the initial prize fund.

Is there any charge for playing The Shopping Club Lotto?

No, entry is free and no purchase is necessary other than being a member of The Shopping Club.

How do I enter competitions?

We provide a number of competitions each month with prizes that are donated by our supplier network. By clicking on the competitions menu option there will be a number of great prizes and fun games to play.

How will I know I have won?

If you are the lucky winner of any of our competitions we will notify you by email or phone to make arrangements to get the prize to you.

Is there any charge for entering a competition?

No, entry is free and no purchase is necessary other than being a member of The Shopping Club.

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Fees Explained

The Shopping Club is a cooperative of members whose combined buying power enables the Club to make offers to its membership that are not available to the general public. The Club makes charges to its members to cover costs placed on it by banks and postal services.

 The table below details these charges and those service which are included in your membership;

Service/Product

Cost

in store Reloadable Retail Cards

 

 – Retail cards

Free of Charge

 – Postage and packing of cards (5 per order)

£1.99

 – Load processing fee

£0.50

 – Online balance checker

Free of Charge

 – Telephone balance enquiry

Free of Charge

 – Card cancellation

Free of Charge

 – Debit card processing for card loads

Free of Charge

 – Credit card processing for card loads

2% of transaction value

 – Replacement Cards

£1.99 per order

Discount Retail Vouchers

 

 – Postage and packing

 

    - Standard Postage and packing (Uninsured)

£0.49 per order

    - Insured up to £100

£1.50 per order

    - Insured up to £500

£5.95 per order

 – Debit card processing

Free of Charge

 – Credit card processing

2% of transaction value

Cashback Transfer

 

 – Transfer to a bank account

£0.30 per transaction

 – Transfer to a Reloadable Retail Card

Free of Charge

Shopping Club Membership Discount Card

 

 – Shopping Club Membership Card

Free of Charge

 – Postage and packing

£1.99 per card

 – Replacement/Additional Card

£1.99 per card

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